Booking Terms

Booking and payment

Your booking is confirmed when we receive a 30% deposit and send you a written Booking Confirmation. The balance is due 60 days before your trip starts. If you book within 60 days of travel, the full price is due at the time of booking. We send an official receipt for every payment. Kijani Tours will never ask you to pay into a new or different bank account by email, WhatsApp, or phone. If you receive a request like this, please call us at +255 784 830 837 before you pay.

Changes and cancellations

Please send any changes or cancellations in writing to [email protected]. They take effect on the date we receive them. If you cancel 90 days or more before your trip, you lose your deposit. The charge is 50% of the trip price between 60 and 89 days, 75% between 30 and 59 days, and 100% within 29 days or if you do not arrive. If you request at least 90 days before travel, you can move your trip to new dates once at no extra charge, as long as the new trip starts within 12 months. If we have to cancel for reasons within our control, you can choose a full refund or free rebooking.

Insurance, complaints, and your agreement

All travelers must have travel insurance that covers medical treatment, emergency evacuation, and cancellation, as well as any insurance Tanzania requires on entry. If something is not right during your trip, tell your guide immediately so we can put it right while you are with us. After your trip, you can write to us within 30 days, and we will reply within 14 days. By paying your deposit, you accept our full Booking Policy and Conditions on behalf of everyone in your booking.